Inbound Call Analysis (ICA)

Gain insight into your call answering performance  

Channel Telecom can now provide detailed reporting on inbound phone calls. This service allows you to see the number of answered, unanswered and blocked (busy) calls to each 01/02 phone number in any given hour, day, week or month. This can be very helpful when trying to establish if you have the correct number of channels/lines or staff to handle incoming call volumes. It can also help to identify trends in incoming call traffic. 

In addition to 01 and 02 geographic numbers we can also include non-geographic numbers in the same report (0845, 0844, 0870, 0800 and such like). 

Sample Incoming Call Analysis report     Sample Lost Call Analysis report

The ICA service is offered at the following price (per month excl. VAT):  £1 per analogue line / £2.50 per ISDN2 circuit / £5 per ISDN30 route (8-15 channels), £10 per ISDN30 (16-30 channels), £12.50 per ISDN30 (31+ channels). 

Interested? Please contact us for more information or to order this service.